Privacy Policy
Your privacy is important to us at Paper Harbor Gate
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather details you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that aligns with your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Paper Harbor Gate respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We take the protection of your personal data seriously and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is stored in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our systems.
Limited Access
Only authorized personnel who require information to provide services can access customer data.
Although we employ robust security measures, no method of transmission over the internet is completely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You retain important rights regarding your personal information. Depending on applicable laws, you may be entitled to access, modify, delete, or limit how your personal data is used.
To exercise these rights, please contact us using the information at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary based on the type of information and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order information: 3 years after the last service interaction
- Payment transaction records: 7 years for tax and accounting purposes
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Site Tracking
We employ cookies and comparable technologies to enhance your browsing, and to gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and evaluate site performance.
You can manage cookie preferences via your browser settings. Nevertheless, turning off some cookies could impact how the site functions. For more details on our cookie practices, consult our Cookie Policy.
External Links
Our site might include links to other websites or services. This privacy policy covers only Paper Harbor Gate and our site. We are not liable for the privacy practices of those external sites.
We recommend that you review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Paper Harbor Gate Privacy Team
Floral Street, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.